Member Billing FAQs

Frequently Asked Questions

Please call our toll free number: (866) 883-8859 or e-mail us at:

Call (866) 883-8859 to pay with a debit or credit card or mail a check made payable to ‘SignatureMD’ to:

4640 Admiralty Way, Suite 410
Marina Del Rey, CA 90292

Visa, MasterCard, Discover, American Express, or a physical check or money order. Please do not send cash.

Monday–Friday 8:00 AM–5:00 PM PST

No. We only handle billing for your personalized care membership fee. Should you have questions regarding billing for office visits, co-pays, tests, etc., please contact your doctor as before.

Please speak to a qualified tax advisor for details as this will vary from person to person depending on various factors.

If you pay by check the payment is due on the date of invoice. If you pay automatically by credit or debit card, the payment will be processed on your due date. You may call or email SignatureMD to verify your membership start date and billing dates.

Yes. The grace period lasts for 10 days after the payment is due.

Please check with your FSA or HSA provider as not all providers will reimburse for concierge memberships.

No. SignatureMD processes all of your doctor’s membership payments.

Unfortunately, these cannot be automatically generated, but we can send a payment schedule or receipts upon request.

Memberships are issued for one-year terms. Affiliated physicians, at their discretion, may allow patients to cancel their memberships. Please submit your cancellation request with 30 days written notice and include your name, physician’s name, and reason for cancellation. Cancellation requests can be e-mailed to:

More questions? Contact us!
  • Thank God, Dr. Fetters has not given up on me, like so many before. Dr. Fetters is helping me find my way back to health.

    Robin | Dr. Clifford Fetters, MD
  • I would recommend the SignatureMD service to anyone. I have utilized the service a number of times and my personal physician, Dr. Robert Blakeburn has responded in less than 5 minutes each and every time.

    Kathy | Dr. Robert Blakeburn, MD
  • No hassles, no frustrations, and the ability to speak to my physician personally when needed additionally highlight my customer satisfaction.

    Debra | Dr. Ronald Santasiero, MD
  • I rarely go to my doctor, but when I have a question or need something it is great to call him and get to speak to him right away.

    William | Dr. Daniel Gaitan, MD
  • The scheduling and various routine office issues such as scheduling, blood draw etc. were handled smoothly and very professional. A+ for the whole experience.

    Alan | Dr. Robert Saltman, MD

Do You Have Questions? We're Here to Help.

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