Frequently Asked Questions
Please call our toll free number: (866) 883-8859 or e-mail us at: accounting@signatureMD.com.
Call (866) 883-8859 to pay with a debit or credit card or mail a check made payable to ‘SignatureMD’ to:SignatureMD
4640 Admiralty Way, Suite 410
Marina Del Rey, CA 90292
Visa, MasterCard, Discover, American Express, or a physical Check or Money Order. Please do not send cash.
Monday – Friday; 8:00AM – 5:00PM PST
No. We only handle billing for your personalized care membership fee. Should you have questions regarding billing for: office visits, co pays, tests, etc… please contact your doctor as before.
Please speak to a qualified tax advisor for details as this will vary from person to person depending on various factors.
If you pay by check the payment is due on the date of invoice. If you pay automatically by credit or debit card, the payment will be processed on your due date. You may call or email SignatureMD to verify your membership start date and billing dates.
Yes. The grace period lasts for 10 days after the payment is due.
Please check with your FSA or HSA provider as not all providers will reimburse for concierge memberships.
No. SignatureMD processes all of your doctor’s membership payments.
Unfortunately these cannot be automatically generated, but we can send a payment schedule or receipts upon request.
Memberships are issued for one year terms. Affiliated physicians at their discretion may allow patients to cancel their membership. Please submit your cancellation request with 30 days written notice, and include your name, physician’s name, and reason for cancellation. Cancellation requests can be e-mailed to: accounting@signatureMD.com.