Still have questions? We’ve got answers.

For most people, the concierge experience is a new one, so it’s not surprising that you may have questions. We’ve provided answers below to some of the most commonly asked questions. If you require additional help, however, feel free to reach out to our customer service team.

Billing

When is the customer service and billing department open?

Monday–Friday 8:00 AM–8:00 PM ET

How do I contact the SignatureMD billing department?

Please call our toll-free number: 866.883.8859 or email us at: helpdesk@signatureMD.com.

If I’m being billed automatically, can I receive an invoice or receipt for my payment?

Unfortunately, these cannot be automatically generated, but we can send a payment schedule or receipt upon request.

Does SignatureMD handle all billing for my doctor?

No. We only handle billing for your personalized care membership fee. Should you have questions regarding billing for office visits, co-pays, tests, etc., please contact your doctor as before.

Payment

How do I pay my membership fee?

Call 866.883.8859 to pay with a debit or credit card or mail a check made payable to “SignatureMD” to:

SignatureMD, Inc.
PO Box 733621
Dallas, TX 75373-3621

Can I pay my membership fee at my doctor’s office?

No. SignatureMD processes all of your doctor’s membership payments.

What are your accepted methods of payment?

Visa, MasterCard, Discover, American Express, or a physical check or money order. Please do not send cash.

When is my payment due?

If you pay by check, the payment is due on the date of invoice. If you pay automatically by credit or debit card, the payment will be processed on your due date. You may call or email SignatureMD to verify your membership start date and billing dates.

Is there a grace period for payments?

Yes. The grace period lasts for 10 days after the payment is due.

Membership

Is my personalized membership fee tax deductible?

Please speak to a qualified tax advisor for details, as this will vary from person to person depending on various factors.

How do I cancel my membership?

Memberships are issued for one-year terms. Affiliated physicians, at their discretion, may allow patients to cancel their memberships. Please submit your cancellation request with 30 days written notice and include your name, physician’s name, and reason for cancellation. Cancellation requests can be emailed to: helpdesk@signatureMD.com.